CenturyLink outage affects Minnesota customers

CenturyLink outage affects Minnesota customers

CenturyLink put out a hopeful message to its exasperated customers Thursday night: Engineers had identified a "network element" that was impacting its services. The mobile phone alert, which was also mistakenly sent to people in OR, urged people to call a number with a 360 area code.

CenturyLink customers have been experiencing outages since early Thursday.

Officials in Jefferson Co. told 13 NEWS they were receiving reports of outages in the area.

Jessica Rosenworcel, a member of the Federal Communications Commission, said via Twitter that this was a "nationwide outage" and her agency needed to investigate.

CRESA is the Clark County Regional Emergency Services Agency, charged with providing 911 services for the area. The outage affected only wireless 911 calls, not landline calls, CNN affiliate WBZ reported. "We apologize for any inconvenience this is causing residents trying to reach departments", Salt Lake City Mayor Jackie Biskupski tweeted Thursday afternoon.

The problem caused business disruptions in eastern Idaho and 911 emergency services were reportedly affected in other parts of America.

A Nationwide outage reaching from NY to California has been causing headaches since early Thursday morning.

But while the US ISP is working on restoring service, things may not be going as smooth as the company was hoping for.

FCC Chairman Ajit Pai called the outage "completely unacceptable, and its breadth and duration are particularly troubling", in a statement Friday.

"This inquiry will include an examination of the effect that CenturyLink's outage appears to have had on other providers' 911 services".

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