Sony’s new PlayStation Store refund policy allows for refunds within 14 days

Sony’s new PlayStation Store refund policy allows for refunds within 14 days

Please note that full games, DLC, themes, and avatars all fall under this category.

Digital content bought on the PlayStation Store now comes with a 14-day refund policy that, under certain conditions, allow players to get their money back.

However, as with all refunds, some stipulations apply.

According to the store cancellation policy, you can cancel a digital purchase within 14 days of purchasing it and receive a refund, as long as you haven't begun to download it or stream it already. "For example, if you buy a PlayStation™Plus 12-Month Membership and request a refund seven days after the purchase date, the refund amount may be reduced to reflect any use of the subscription, such as playing online, downloading monthly games, using cloud storage, etc".

Many would also argue that some games may not be faulty but they may have major bugs and technical issues that make that game hard to play.

For pre-ordered content, pre-orders more than 14 days before release can be refunded up to any time up until the release date and pre-orders with less than 14 days until release can request a refund up to 14 days after purchase. If you have started to use it, the content must be "faulty" to obtain a refund. In all cases, the refund is added to the PlayStation wallet balance, regardless of the payment method used.

The refund policy for the PlayStation Store was recently updated, but while it is nice to finally have refund options in place - where before refunds were largely unavailable unless mandated by local law - they're incredibly limiting. This rule applies to PlayStation Plus, PlayStation Now, and Spotify Premium subscriptions.

Subscriptions like PlayStation Plus and PlayStation Vue, meanwhile, may be refunded at any time, but only partially. (This 14-day period does include free trial windows, so be sure to take that into consideration.) Sony also noted that refunds for these services may vary, depending on how much a subscriber has used the product.

Unfortunately, the refund process is not automated like it is on Steam, Xbox Live and other services.

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