Another Facebook practice is raising privacy concerns

Another Facebook practice is raising privacy concerns

They said it made their work feel unethical. "There's no way once a human knows something to drag that piece of data to the recycling bin".

Mark Zuckerberg-owned Facebook is the newest addition to the list of tech companies who try to invade our privacy and listen to the private conversations.

Tim Bajarin, tech columnist and president of Creative Strategies, said technology's bigger problem was when humans used the information beyond its intended objective.

A spokesman said human review had been common practice in the industry until recently, and that the audio clips had been masked to avoid revealing anyone's identity.

A report indicates that Facebook was paying third parties to transcribe Messenger audio conversations. The development was reported earlier by Bloomberg. The move comes not long after the DPC said it would be investigating Google over potential GDPR breaches. The company, however, claimed that it had obtained prior permission from users to have their voice chats transcribed, and added that the data associated with the recordings was anonymized before being accessed by contractors.

The lead regulator of Facebook Inc in the European Union is seeking information on how the company handled data during the manual transcription of users' audio recordings, Ireland's Data Protection Commission said on Wednesday.

A report from tech news site Motherboard last week said Microsoft also uses human transcribers with some Skype conversations and commands spoken to Microsoft's digital assistant, Cortana. Yet details leaked to Motherboard.

Facebook only said its "systems automatically process content and communications you and others provide to analyze context and what's in them".

The policy does mention "vendors and service providers who support our business" by "analysing how our products are used".

The company worked with Facebook as a client under the codename "Prism" and would also review content believed to be in potential violation of Facebook policies. It is not terribly clear that voice calls will be shared with humans for analysis, though. Above the "No" and "Yes" buttons, Facebook describes the option: "Display text of voice clips you send and receive".

Republican Senator Josh Hawley questioned if the practice violates the terms of Facebook's $5 billion proposed consent decree privacy settlement with the Federal Trade Commission. As mentioned, Google and Apple performed similar things. In response to questions by data protection regulators in the EU, Google suspended the project for three months to allow a review to take place.

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