"We're deeply disheartened about the recent incident of baseless accusation, prejudice, and assault against an innocent guest of Arlo Hotel", they said in a Facebook post.
The phone the teen was holding at the time of the incident was his own. Still, the attack is not being pursued as a hate crime at this point.
The video shows the woman accosting Harrold and her 14-year-old son in the lobby of the Arlo hotel in SoHo shortly after they stepped out of their room to get breakfast.
From the New York Times: In Harrold's video, the hotel manager can be seen identifying himself and asking the son to produce a cellphone, in an apparent attempt to verify the woman's claim.
That's when the teen's father, Keyon Harrold, steps in.
The footage of the incident has since received 1.98 million views in two days, and sparked two separate inquiries into the matter.
The woman left her phone in an uber that was returned to her.
The surveillance video released late on Wednesday shows the actual attack.
Arlo Hotel apologized to the Harrold family on Monday, saying "more could have been done to deescalate the dispute". Her identity has not officially been released, but the chief's tweet also shows her face, with the word "wanted" underneath the image.
Crump and the Harrold family also called for a civil rights investigation into the Arlo Hotel "for its implicit bias" in its treatment of the teen.
The outlet did not identify the woman aside from her age as "she said she has concerns for her safety unrelated to this incident". "There is clearly no reason to treat her any differently. then any number of Blacks that are accused of a crime, or others in this city", he said.
Per the Washington Post, the New York City Police Department has confirmed that it is investigating the incident.
"It's very personal for me", the mayor said. When asked about her portrayal in the footage that has since gone viral, she stressed, "That's not who I am. And yet, I know, he will be looked down on and disrespected throughout his life - and it's not fair and it's not right and it has to end".
The boy's mother, Kat, thorough the excruciating conversation she experienced immediately after the reality when her son asked why he might've been singled out ... and her answering with the reality that his skin shade quite possibly had anything to do with it.
Right after she lunged at the boy and demanded a supervisor power him to give her his cellphone ...
The jazz musician, accompanied by Crump and Rev. Al Sharpton, spoke out at a press conference on Wednesday.
